In case you have purchased a web hosting plan and you have some enquiries in regard to a given function/feature, or if you have bumped into some obstacle and you need help, you should be able to touch base with the respective tech support team. All web hosts use a ticketing system irrespective of whether they provide other methods of contacting them along with it or not, because the easiest way to handle a problem most often is to use a ticket. This form of correspondence makes the replies sent by both parties simple to track and allows the customer support staff members to escalate the problem if, for example, a sysadmin needs to interfere. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which suggests that you’ll have to have no less than two different accounts to contact the customer support staff and to actually administer the hosting space. Incessantly switching between different accounts may often be a burden, not to mention the fact that it takes a lot of time for the vast majority of hosting providers to reply to the tickets themselves.