There are plenty of cloud web hosting companies available, yet many of them are resellers who have minimal resources, particularly when it comes to support. A good way to distinguish them is the option to reach the company over the telephone. The type of support that you can have through this particular way of communication varies depending on the service provider - a few of them provide dedicated telephone support, many others offer common and customer support only because some matters are more time-consuming and it's a lot less difficult to be resolved via a trouble ticket, particularly if the issue has to be escalated. However, it's good to know that you could always reach your website hosting supplier since there're many small matters that can be taken care of easily and in a very timely manner through a phone call, not mentioning that you will be able to get more information about the services even before you become a customer.