The client support that you can receive from your cloud web hosting provider is very important, regardless if you have pre-sales questions and you're not a customer yet, or you've got a technical trouble with an active account. Timely and accurate info regarding a question or a problem will save you a lot of time and efforts, not mentioning that this could often be a sign that you're ordering from a genuine web hosting provider not from a reseller. When you get a hosting account via a company that does not own its servers and it cannot access them right away, it's very likely that you'll wait for a day or two in order to get a response to any kind of question, so your sites may stay offline for quite some time. However, a provider that provides numerous options for communication and has a tech support staff available at any time will assist you to right away and help you minimize or entirely avoid any kind of downtime and possible losses.